Privacy Policy

www.lundgrentours.com

 

 

Introduction

 

This document sets out what you can expect of us regarding how we look after your user information. We are users too, and share your zeal in wanting to keep what is private, private.

 

We seek to abide by the letter and spirit of the guidelines laid out by the UK Information Commissioner’s Office in the document ‘Privacy Notices – Code of Practice’.

 

We will never share your user information with third parties for promotional purposes without your consent.

 

 

Who we are

 

More formally, we are Lundgren Tours Limited. We are a company registered in England and Wales (CRN: 10101186) and operate the website found at www.lundgrentours.com. Our registered address is located at:

 

3 Cherry Tree Drive

Swarland

Morpeth

Northumberland

NE65 9BG

 

If you have any concerns about the way we use your information or any questions about this Privacy Policy, please let us know. We can be contacted via enquiries@lundgrentours.com or by writing to our registered address.

What we do with your information

 

Information submitted to Lundgren Tours will be processed to:

 

  • Populate the features that we provide as part of the Lundgren Tours service.
  • Provide you with updates on the service and any content posted that may be of interest to you.
  • Continually improve our service offering and user experience.
  • Provide commercial services to our clients based on anonymous and aggregated data created by people using our service.

 

If you sign up to our mailing list we may contact you about goods or services we feel may interest you. You will only receive such contact by email.

 

We will not share your user information with third parties for promotional purposes.

 

We may collect information and compile statistics to assess user trends, which are used by third party organisations to better understand how users interact with businesses and brands online. These statistics are drawn from a dataset that does not contain any information by which you can be identified, and we will not pass on your personal details to third parties for these purposes.

How long we intend to keep your information

 

We will keep your data for as long as you access our services. You can delete your data by contacting us by email at enquiries@lundgrentours.com. The data will disappear from our service; however, there will be a period during which your data will be held on our back-up systems. After this, all content that you created on www.lundgrentours.com will be deleted permanently.

 

 

What user information we would like you to give to us

 

We ask you to provide your full name, address, email address, telephone number and payment details in order to make a tour booking. You can change these details after booking by contacting us at enquiries@lundgrentours.com.

Where we hold your information

 

The information and content held on our platform is deployed geographically to maximise user experience.

 

We hold our website through Apache/2.4.18 (Unix). We remain responsible at all times for the security of your information, but if you want to know more about how we interact with Apache/2.4.18 (Unix).You can view their privacy policy, amongst their other policies, on their website.

What we do to ensure the security of your personal information

 

We take the security of your data very seriously. Our approach to information security is constantly evolving and continually reviewed.

 

We have adopted industry best practices from both technological and business process perspectives in order to make securing your data a key part of the way we do business.

Your rights regarding your personal information

 

We will contact you with updates about your activity on our service, and how we are evolving to deliver greater benefits to you.

 

You can opt in or opt out at any time you choose by clicking on the ‘Unsubscribe’ link in the emails, and we will provide a list of contact options on www.lundgrentours.com.

 

Our Cookie Policy

 

As part of our overall approach to privacy and transparency, this section describes what cookies are in the context of our web and mobile interfaces, and what their use means to you. At the end, we’ve included some links to help you research cookies and their impact, and how you can use your web browser to control the way it manages cookies.

What are cookies?

 

According to Microsoft:

“Cookies are a very small text file placed on your hard drive by a web page server. It is essentially your identification card, and cannot be executed as code or deliver viruses. It is uniquely yours and can only be read by the server that gave it to you. A Cookies purpose is to tell the server that you returned to that web page.”

What cookies do we use?

 

In this section, we explain what cookies are used in the overall service we provide to our users, and how you can switch off cookies via a setting in your browser.

Our use of cookies:

  • We use cookies to record when you’ve accessed our service (either via web or mobile) and if you log into your account; we also use our own cookies to recognise who you are when you return to our platform in a new visit.

 

  • These cookies are an essential part of how our platform operates, and they greatly improve your user experience. Ironically, the banner that you saw the first time you looked at the website alerting you to the use of cookies makes use of a cookie itself, that would not be required were it not for the European Directive on the use of cookies.

 

  • These cookies are only used by us, and the information they contain is not shared with anyone else.

List of services we use which use their own cookies:

 

  • We use Google Analytics to understand general trends about our content and traffic sources: for example, where users come from, which pages are most popular, which sites provide most traffic, how our marketing efforts impact the amount of visits we receive.

Google’s statement about privacy is here: http://www.google.co.uk/intl/en/analytics/privacyoverview.html

Consent

 

In line with the latest advice from the Information Commissioner’s Office, we interpret your continued use of our platform as consent for us to use cookies to capture data about how you interact with our services, and those of other services we use.

More information about cookies

 

Links which provide more information about cookies:

Link explaining how to switch off cookies in various browsers:

  • http://www.aboutcookies.org/Default.aspx?page=1

Contact us if you would like to complain or wish to know more about how your information will be used

 

We can be contacted via enquiries@lundgrentours.com or by writing to our registered address.

Contact the Information Commissioner if there is a problem

 

If you consider we have not addressed your problem, you can contact the UK Information Commissioner’s Office for assistance. Further information can be found via http://www.ico.org.uk/concerns/

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